Policies

To limit the amount of people in the studio suite, please only guests receiving services may be allowed into the salon.  A child or person with special needs who is receiving services may be accompanied by one parent, guardian, or caretaker.

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Kindly note, to ensure that you have the absolute best experience with me, please reach out via text. As a one-person team without a receptionist and limited email access, texting ensures prompt attention.

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Your text will come directly to the salon, and I'll get back to you within 24 hours during our listed business hours.

 

To Secure Your Appointment

Your credit card information is required to secure your appointment.  It will be safely stored when you request your appointment online.  Charges will only occur if Cancellation, Rescheduling, or Late Arrival Fees apply (please see below). If credit card information is not provided your services will be canceled.

 

Cancelation & Rescheduling

In order to provide the best possible experience for all guests, 48 hours advance notice is required should you need to cancel or reschedule your appointment. Rescheduling or cancelling an appointment with less than 48 hour notice, or failing to arrive at a scheduled appointment, will result in a Cancellation Fee of $50 for each service listed within the service package you have scheduled. 

 

Late Arrivals

Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing.  Clients arriving more than 10 minutes late may need to be rescheduled and Cancellation Fees will apply.

 

Adjustment Policy

I want you to love your hair!  If you are having challenges with your cut & color, let me know within 5 days of your visit and I am happy to correct the issue at no additional charge.

 

Retail Exchange Policy

Should you make a retail purchase you are unsatisfied with, let’s find something better! To initiate a product exchange at full credit, simply notify me within 14 days of your initial purchase and return the retail item at your next appointment.

 

If for any reason you are unable to comply with the policies or procedures above, please contact me and I will be happy to reschedule you when more relaxed standards are practiced.